Terms of Service

CANCELLATION POLICY

At Huatulco Dive Center extensive planning and thorough organization goes into our tours and courses, therefore, it is essential that HDC is notified at least 3 days prior to your reservation in order to receive a full refund or change of dates.

• Cancellations within 3 days of the date of your service, any deposit paid in advance will not be refunded. We will always attempt to reschedule your dives as best we can, but this is not always possible.

• EVERY RESERVATION will be fully paid on the first day of the service, and there is no refund for cancellations for additional diving reservations. In other words, you pay what you’ve booked.

• If customers do not show up on the day of their reservation no refund of any deposit paid will be paid. We do not attempt to reschedule no shows unless an attempt to contact us prior to the morning of diving can be verified.

• Rescheduling your activities can be conducted without additional cost as best we can in the available following days.

• Cancellation within our 3-day cancelation window due to medical concerns can be rescheduled without penalty provided supporting medical documentation is provided to validate missing your reserved date.

• Rain, cloudy weather, “choppy conditions” or poor visibility are not valid reason for cancellation by the client as long as the harbor is open, and conditions safe to perform activities.

• In the event that the harbor is closed, weather conditions are unsafe, or visibility is so poor that diving is considered unsafe we will attempt to reschedule as best we can and if this is not possible a full refund will be provided for dates that customers cannot dive.

• Prices subject to changes without previous notice, once a deposit and reservation is made, prices will not change.

• All prices include VAT.

• In case you require an invoice please notify in advance.